One of our absolute FAVORITE annual events in the NoCo Easter Keg Hunt. This event takes place in 3 weeks and of course, we have to decide how to move forward when the world is in a panic and we want to do everything we can to slow down the spread of Coronavirus.
My Big Day sent out a poll to all of our event participants to ask them if they wanted to move forward.
If this were a typical, large, crowded event - we wouldn't even be considering it. However, the Easter Keg Hunt is comprised of small teams. It takes place mostly outdoors. It involves running. It is attended by young people.
Even so, we are taking precautions. Here is the message we sent to our teams moments ago:
We heard you! 90% of our participants said they are IN for the NoCo Easter Keg Hunt! We know that the country is in a panic right now and this is a time like we have never experienced before. My Big Day has always had a 'no refund' rule because 95% of our work and expenses take place prior to an event.
All event industry businesses, including our, have an 'Acts of God' clause in their terms and conditions to protect a business from something like this, but we are going to forgo that this time and allow those who are nervous a full refund. We are all in this together.
Here is the decision we have made:
If you decide to cancel, please notify us by Monday 3/16 for a full refund.
If you have a team member who decided to back out, alert us by Monday and we will refund them.
After Monday 3/16 we will not allow refunds as we are in the thick of planning and have already invested quite a bit in the Easter Keg Hunt.
Should the event be forced to cancel, this will be out of our control and we will not issue refunds.
We are giving you all of this information for full transparency. The NoCo Easter Keg Hunt is 12 years old and one of our FAVORITE events! Our team is so excited to put it on again, and we LOVE that YOU love it too!
Please email us with your decision.
Be safe out there. Be kind to one another.
-The My Big Day Team
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